Privacy Policy

Last updated: August 30, 2026

PettyModz respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website, make a purchase, create an account, or contact support.

By using PettyModz, you acknowledge the practices described in this policy.

1. Information We Collect

Information You Provide

We may collect information you provide when you:

• Create or access a customer account.
• Purchase a digital product.
• Contact customer support.
• Use our website chat or AI assistant.
• Submit feedback or a product review.
• Participate in a promotion or discount offer.

This information may include:

• Your name or username.
• Email address.
• Order number and purchase history.
• Products, plans, and license durations purchased.
• Messages, attachments, and support-chat history.
• Information submitted during technical troubleshooting.
• Feedback, ratings, or reviews.

Please do not send passwords, complete payment-card numbers, cryptocurrency recovery phrases, private keys, or other highly sensitive information through support chat.

Payment Information

Payments may be processed through SellAuth, Stripe, PayPal, cryptocurrency services, or other supported payment providers.

PettyModz does not directly process or store complete payment-card details. We may receive limited transaction information such as:

• Payment status.
• Transaction or payment identification number.
• Payment method.
• Purchase amount and currency.
• Billing country or approximate location.
• Limited payment details supplied by the processor.

Payment providers process information according to their own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Approximate geographic location.
• Pages viewed and links selected.
• Referring website.
• Date and time of visits.
• Session, cookie, and diagnostic information.
• Errors, performance data, and security logs.

2. How We Use Information

We may use collected information to:

• Process and deliver purchases.
• Provide license keys, downloads, accounts, and documentation.
• Create and manage customer accounts.
• Verify payments and prevent fraud.
• Provide customer and technical support.
• Respond through our AI support assistant.
• Troubleshoot product and delivery problems.
• Maintain product status and availability.
• Improve our website, products, and customer experience.
• Detect abuse, unauthorized access, or violations of our Terms.
• Maintain transaction, tax, legal, and business records.
• Enforce our Terms of Service and Refund Policy.
• Comply with lawful requests and legal obligations.
• Send service-related messages about purchases, updates, or security.

We will only send promotional communications when permitted by law. You may opt out of promotional messages, but you may still receive necessary order or service communications.

3. AI Support and Crisp Chat

PettyModz uses Crisp and its AI features to provide website chat and automated customer support.

When you use the chat:

• Your messages and related technical information may be processed by Crisp.
• The AI may use information from our store and support materials to generate responses.
• Conversations may be stored so support can review previous messages and continue helping you.
• Human support members may review and respond to conversations.
• AI responses may contain errors and should not be treated as legal, financial, or other professional advice.

Official product pages, documentation, policies, and decisions made by human support take priority over conflicting AI responses.

Crisp processes information under its own privacy terms.

4. Cookies and Analytics

PettyModz and its service providers may use cookies or similar technologies to:

• Keep customers signed in.
• Maintain shopping-cart and checkout sessions.
• Remember preferences.
• Operate the website chat.
• Detect fraud and improve security.
• Understand website traffic and performance.
• Identify and correct errors.

We may use analytics services, including Google Analytics or similar providers, to understand how visitors use the website.

You can control or block cookies through your browser settings. Blocking essential cookies may prevent account, checkout, cart, or support features from working properly.

The website may not respond to traditional “Do Not Track” browser signals.

5. How Information May Be Shared

We may share information with service providers when necessary to operate PettyModz, including:

• SellAuth for storefront hosting, checkout, customer accounts, and digital delivery.
• Stripe, PayPal, and cryptocurrency processors for payments and fraud prevention.
• Crisp for website chat, support, and AI-generated responses.
• Analytics providers for website-performance and usage information.
• Hosting, security, and technical providers that keep the website operational.
• Product suppliers or license providers when necessary to fulfill an order or resolve a technical issue.

We may also disclose information:

• To comply with a court order, subpoena, or lawful government request.
• To investigate fraud, security incidents, or illegal activity.
• To protect PettyModz, our customers, service providers, or the public.
• In connection with a merger, sale, transfer, or reorganization of the business.

Service providers are permitted to access information only as necessary to perform their services, subject to their agreements and applicable law.

6. Selling Personal Information

PettyModz does not sell personal information for money.

We do not knowingly use customer information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any choices required by applicable law.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Complete and document transactions.
• Provide continued access to purchases.
• Maintain license and order records.
• Provide customer support.
• Prevent fraud and abuse.
• Resolve disputes and enforce agreements.
• Meet tax, accounting, payment, and legal obligations.

Retention periods vary depending on the type of information and why it was collected. Information may be deleted, anonymized, or securely retained when no longer actively needed.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

However, no online service, transmission method, or storage system can be guaranteed completely secure. Customers are responsible for protecting their passwords, recovery codes, order information, and license keys.

Contact support immediately if you believe your account or personal information has been compromised.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy of information you provided.
• Object to or restrict certain processing.
• Withdraw consent where processing depends on consent.
• Opt out of promotional communications.
• Receive equal service without unlawful discrimination for exercising privacy rights.

Some requests may be limited when information must be retained for transactions, security, fraud prevention, legal obligations, dispute resolution, or continued product access.

We may ask you to verify your identity before completing a request.

10. Children’s Privacy

PettyModz is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Customers must also meet the age requirements stated in our Terms of Service. If we learn that information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

11. International Data Processing

PettyModz and its service providers may process information in the United States or other countries. Privacy and data-protection laws may differ between jurisdictions.

Where required, appropriate safeguards will be used for international transfers.

12. Third-Party Websites

Our website may contain links to Discord, payment providers, product developers, or other third-party websites.

PettyModz does not control those websites and is not responsible for their content, security, or privacy practices. Review the third party’s privacy policy before submitting information.

13. Changes to This Policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The updated policy will display a revised “Last updated” date.

Material changes may also be announced through the website or another reasonable communication method.

14. Contact and Privacy Requests

To submit a privacy question or request, contact PettyModz through the official website support chat and clearly label the message “Privacy Request.”

Please provide enough information to identify your customer account or transaction, but do not submit passwords, complete card numbers, private keys, or recovery phrases.