Refund Policy

Last updated: August 30, 2026

All Digital Sales Are Generally Final

PettyModz sells digitally delivered products, including software, utilities, scripts, license keys, accounts, files, and documentation.

Because customers receive immediate access to digital content, purchases are generally final once the product, key, credentials, download, or account access has been delivered.

A refund will only be considered when a confirmed technical issue completely prevents the purchased product from working and PettyModz support determines that the issue cannot be resolved.

Submitting a request does not automatically guarantee approval.

When a Refund May Be Approved

A purchase may qualify for a refund only when all of the following conditions are met:

• A reproducible technical issue completely prevents the product from being installed, launched, activated, or used.
• The customer’s system meets every requirement listed on the product page.
• The customer followed the official documentation and support instructions.
• The customer provided all information reasonably required for troubleshooting.
• PettyModz support was given an opportunity to diagnose and resolve the issue.
• Support confirms that no reasonable fix, replacement, reset, extension, or other solution is available.

An undelivered product, invalid license key, or invalid account credentials may also be reviewed when PettyModz cannot correct the delivery issue.

Non-Refundable Situations

Refunds will not normally be provided for:

• Changing your mind after purchasing.
• Accidentally purchasing the wrong product, game, platform, duration, or license.
• Failing to read the description or system requirements.
• Using an unsupported operating system, console, game version, or computer.
• Refusing or failing to follow setup and troubleshooting instructions.
• Antivirus or security-software detections by themselves.
• Temporary maintenance, testing, updates, or third-party downtime.
• Game bans, account suspensions, lost progress, lost accounts, or other enforcement actions.
• A product becoming detected or affected by a game or anti-cheat update.
• Products clearly marked Testing, Updating, Offline, or Use at Your Own Risk before purchase.
• Losing, sharing, leaking, reselling, or transferring a key, account, or download.
• License suspension caused by a violation of our Terms of Service.
• Dissatisfaction with a feature that was accurately described before purchase.
• Price reductions, sales, coupons, or promotions introduced after purchase.
• Customer modifications, unsupported configurations, or unofficial downloads.
• Failure to use a time-limited license before it expires.

Nothing in this policy removes rights that cannot legally be waived.

Technical Support Is Required First

Before a refund can be reviewed, the customer must contact PettyModz support and participate in reasonable troubleshooting.

Please provide:

• Your order number.
• The email address used during checkout.
• The name of the purchased product.
• A clear description of the problem.
• Screenshots or exact text of any error messages.
• Relevant system specifications.
• The troubleshooting steps already attempted.

Never send passwords, full payment-card numbers, cryptocurrency recovery phrases, or other sensitive authentication information.

Available Resolutions

When a confirmed technical issue exists, PettyModz may first offer an appropriate solution such as:

• Technical assistance.
• Corrected delivery.
• A replacement key or file.
• A license reset.
• A compatible replacement product.
• Additional access time.
• Store credit.

A monetary refund may be approved when support confirms that the technical problem is genuine and cannot reasonably be resolved through another appropriate remedy.

Refund Method and Processing

Approved refunds will be returned through the original payment method when reasonably possible. Processing times depend on the payment provider and are outside PettyModz’s control.

Cryptocurrency refunds may require additional verification because transaction fees, exchange-rate changes, and irreversible blockchain transactions can affect processing.

Chargebacks and Payment Disputes

Customers should contact PettyModz support before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

Access to the disputed product may be temporarily suspended while a payment dispute or fraud investigation is active. This does not limit a customer’s lawful right to dispute an unauthorized or incorrect charge.

Contacting Support

Refund and technical-support requests may be submitted through the website chat or the official PettyModz Discord server linked on our website.

Please keep your order number available so support can locate your purchase.